At a glance
Which one belongs in your help centre?
Decide what the answer looks like before you compare prices. A clickable demo, a written step guide and a voiced video solve the same ticket in different ways, and half this list only makes one of them.
- A clickable walkthrough embedded in a help article: Arclet, Supademo, or Storylane
- Written step-by-step guides with screenshots: Scribe
- A voiced video answer for a launch email: Guidde
- A library the whole team maintains on one bill: HowdyGo
- Adoption reporting per account for QBRs: Navattic
- Personalised walkthroughs for named enterprise accounts: Walnut
| Tool | Best fit | Format | Price, as of September 2026 |
|---|---|---|---|
| Arclet | Walkthroughs embedded in help articles | Guided demo from browser capture | Free for one creator and five published demos; Starter $29/month ($25 billed annually); Team $79/month ($69 billed annually) for two creators. |
| Guidde | Voiced how-to videos | AI-voiced video walkthrough | Free for 25 videos with the Guidde watermark; Pro $29/creator/month ($19 billed annually); Business $59/creator/month ($39 billed annually). |
| HowdyGo | One workspace price, unlimited users | Guided demo from capture | No free plan. 14-day trial, no card. Starter $199/month ($159 billed annually); Pro $499/month ($399 billed annually). |
| Navattic | Adoption reporting by account | HTML capture | Free Starter for one seat and one demo; Base $600/month ($500 billed annually) for five seats. |
| Scribe | Written step guides, fast | Auto-captured step guides | Basic is free with Scribe branding; Pro Team $17/seat/month ($13 billed annually) from five seats. |
| Storylane | Walkthroughs with session-level analytics | Screenshot and HTML/CSS capture | Free for one seat and one live demo; Starter $50/seat/month ($40 billed annually). |
| Supademo | Several people publishing walkthroughs | Guided demo from Chrome capture | Free for five demos with no analytics; Scale $50/creator/month ($38 billed annually). |
| Walnut | Named-account walkthroughs with funnel reporting | Editable HTML capture | Ignite $575/month billed annually for three editor and three presenter seats. |
Research and trust
Where a vendor does not publish an analytics tier gate, this page leaves it unstated rather than inferring one.
It embeds where the customer already is
The walkthrough has to live in the help article, the ticket reply or the onboarding email. Scribe documents sharing by email, embeds and help centres, with Pages grouping guides and media. HowdyGo documents inline and pop-up embeds with responsive behaviour and oEmbed. Walnut’s support guide warns the iframe wrapper needs fixed dimensions.
It survives a product redesign
This is the cost nobody prices in. Every capture-based tool here re-records rather than auto-updates, so what matters is how fast a re-record is and how much editing survives. HowdyGo supports reordering, deleting and inserting steps and editing captured HTML text and images. Scribe re-captures in the browser in one pass.
It tells you where the customer gave up
A completion number changes what you write next. Storylane documents global, demo and session analytics. HowdyGo lists impressions, engagement, progression, completion and actions from Pro. Supademo excludes analytics from Free entirely. Arclet includes step-level analytics from Starter.
Viewers never cost money
Customer success libraries are read by customers, not by seats. Supademo’s creator and admin seats are paid while viewers are free and unlimited; Guidde’s viewers do not consume paid seats; Walnut splits editor and presenter seats. Check this before you count heads.
Eight tools, and what each one is really for
The table says what each tool is. This section says when to pick it and when to walk away.
Arclet
Pick it if the answer is a short clickable walkthrough that belongs in a help article, and you want a flat price with step-level analytics from the first paid tier.
Look elsewhere if you need in-app guidance for logged-in users, adoption campaigns, or account-level reporting for QBRs.
Source: Arclet pricing page and knowledge base, as of September 2026.
Guidde
Pick it if the answer is better spoken than clicked — a voiced video for a release note or an onboarding email — and viewers never consume seats.
Look elsewhere if the customer needs to click through the product themselves. These are narrated videos, not interactive demos.
Source: Guidde pricing page, as of September 2026. Arclet vs Guidde
HowdyGo
Pick it if the whole team maintains the library and you do not want to count seats. Pro adds unlimited collections and analytics.
Look elsewhere if the budget is small. There is no free plan, only a 14-day trial.
Source: HowdyGo pricing and documentation, as of September 2026. Arclet vs HowdyGo
Navattic
Pick it if adoption has to be reported per account at the QBR, with account identification, pipeline impact and interest areas.
Look elsewhere if this is a support budget rather than a go-to-market one.
Source: Navattic pricing page, as of September 2026. Arclet vs Navattic
Scribe
Pick it if the fastest correct answer is a written sequence of steps with screenshots, shared by email, embed or help centre.
Look elsewhere if the customer needs to click a realistic product surface rather than read one.
Source: Scribe pricing and product pages, as of September 2026. Arclet vs Scribe
Storylane
Pick it if you want global, demo and session analytics on a walkthrough without moving to an enterprise tier.
Look elsewhere if more than one or two people publish, because extra seats cost the same as the first.
Source: Storylane pricing and product pages, as of September 2026. Arclet vs Storylane
Supademo
Pick it if several people publish walkthroughs and viewers must stay free and unlimited, with prorated seat changes.
Look elsewhere if you need data from day one: analytics, viewer insights and session data are all excluded from Free.
Source: Supademo pricing page, as of September 2026. Arclet vs Supademo
Walnut
Pick it if named enterprise accounts get personalised walkthroughs and the team reports on them as a funnel.
Look elsewhere if this is a customer success budget rather than a go-to-market one.
Source: Walnut pricing page and support guide, as of September 2026. Arclet vs Walnut
What a customer success team of three pays
Rows computed at one and three creators on the same billing interval. Viewer seats are free on every tool here.
| Tool | 1 creator | 3 creators |
|---|---|---|
| Arclet | $29/month, or $25/month billed annually | $118/month, or $108/month billed annually |
| Guidde | $29/month, or $19/month billed annually | $87/month, or $57/month billed annually |
| HowdyGo | $199/month, or $159/month billed annually | $199/month, or $159/month billed annually |
| Navattic | $600/month, or $500/month billed annually | $600/month, or $500/month billed annually |
| Scribe | $85/month, or $65/month billed annually | $85/month, or $65/month billed annually |
| Storylane | $50/month, or $40/month billed annually | $150/month, or $120/month billed annually |
| Supademo | $50/month, or $38/month billed annually | $150/month, or $114/month billed annually |
| Walnut | $575/month, billed annually | $575/month, billed annually |
Arclet for a customer success team
For the team whose answer is “here, click through it”. You record the workflow once, trim it to the steps that matter, and embed it in the help article or paste the link into the reply — the customer needs no login and no seat. Five published demos free, unlimited at $29 a month.
Step-level analytics from Starter show which step people stop on, with 30 days of history on Free and 12 months on paid plans, so the walkthrough that loses half its readers at step four is visible rather than assumed.
Start for freeSee which step the customer stopped on.
Click through reviewing demo analytics in Arclet. The frames show demo-level engagement with a paid date range applied, not per-account adoption reporting.
Pick by where the customer asks the question
The surface the question arrives on decides the format.
In a help centre article
Embed a clickable walkthrough under the written steps and the article stops needing a rewrite every time someone misreads it. Arclet, Supademo, Storylane and Scribe all embed into standard help centres.
In a ticket reply
Speed wins. Scribe captures a written guide in one browser pass; Arclet and Supademo produce a link the customer clicks through. Anything that needs a recording studio loses here.
In onboarding, before the customer is stuck
A short walkthrough sent on day two prevents the ticket on day nine. This is the case people mistake for in-app onboarding: if you need guidance to appear inside your product for logged-in users, that is a digital adoption platform, not anything on this page.
In a QBR
Now the question is per-account adoption, not per-step completion. Navattic Base reports at the account level; nothing else here does.